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Image: enlarged keyboard with one key with the word Knowledge Sharing on it.

Help Session • Thursdays 8:30-10AM

One-On-One Assistance

No Appointment Needed in the Classroom

  • Mike - Android • Windows
  • Bill - Alexa • Apple • Windows
  • Joe - Expertise outline
  • Wendy - Android • Windows
  • Marc - Apple • Windows
  • Dave - Photography & Graphics
  • Greg - iPhone • iPad • Windows


  • Chris - Apple • Request Zoom Session

Hobby Building Location

The Hobby Building is just a drive up the hill near the Recreation Center. There is only one classroom in the middle of the building.

9125 SW 98th St, Ocala FL 34481

Contact Us

Guidelines and Membership Regulations for Help Sessions

Image: Elderly woman typing on keyboard is helped by a younger woman.

● Assistance sessions are facilitated by volunteers on a volunteer basis.

● Members must respect the time constraints of volunteers, and the duration of each session.

● Members are helped in the order they arrive, so arrive early.  You will not have exclusive 1:1 access for the whole length of a session - there are others waiting.

● Help sessions are intended for specific troubleshooting and technical assistance rather than comprehensive educational instruction.

● The club reserves the right to refuse assistance to individuals whose behavior is disruptive, rude, or who repeatedly request aid for the same thing over and over.

● These sessions are intended to help you learn and troubleshoot a given issue - not for us to do it for you.

● Volunteers and the Ocala Tech Club assume no legal liability for any outcomes resulting from actions performed during assistance.

● Direct communication with club officers or volunteers via personal phone is not to be "expected" unless a prior arrangement has been made.  If you need contact or have questions, please fill out this web form - Contact Us.

● Arrive with what you need: your device(s), power cord, peripherals and cables (keyboard, mouse, etc.), passwords, and a specific written list detailing the issue(s), or showing us a screenshot of the error.

● Additional technical and professional resources are noted on our LOCAL page. It would be your responsibility to contact any of your choosing.

Members Only Help Session • Mondays 3:30-5PM • Hobby Bldg.

How Our Volunteers Can Help

One-On-One Assistance

One-On-One Assistance

One-On-One Assistance

• Bring your Device & Passwords list.

• We cannot do physical repairs to your devices.

• We will not install drivers.

Device Help

One-On-One Assistance

One-On-One Assistance

Disclaimer: As Microsoft no longer supports Windows 10, we can only help you with Windows 11 issues. Since Windows 10 is still currently in flux, we will continue to support it, and will be more than willing to assist you in migrating from 10 to 11. Be sure you have updated Windows to the latest version so we would be able to actually help instead of waiting on the downloads. 

Program Help

One-On-One Assistance

Program Help

Setting up:

  • medical info on your smartphone
  • in case of emergency (ICE) contacts and SOS 
  • lock screen security code, Face ID and PIN

Image: Open laptop, only showing hand typing on keyboard.
Zoom using your computer, tablet, or smartphone.

Zoom: Before Your First Meeting or Help Session

  • If you join by computer, the Zoom software will be automatically downloaded and installed on your computer.
  • BEFORE THE MEETING - iPhone or iPad - download the free “Zoom Cloud Meetings” software from the App Store.
  • BEFORE THE MEETING - Tablet or Android phone - download the free Zoom software from the Google Play Store. 

One-On-One Virtual Help Session (any day)

Contact Us First

Contact Us First

Contact Us First

In your email to us, type your question(s) with lots of details • device name (Windows, Mac, tablet, iPad, Android, iPhone, etc.), the problem you are having, what you have tried, etc. The more information you can provide, the better your mentor will be able to help you. 

Who Can Help

Contact Us First

Contact Us First

  • You will be assigned to either a Windows or Apple mentor for your Help Session. 
  • Your mentor will email you with your scheduled Zoom appointment time and link.
  • You will be receiving one-on-one online help and may be asked to share your screen so the mentor can help you.
  • DO NOT share any mentor's personal Zoom connection link with others or on any social media.

Copyright © 2026  •  Ocala Tech Club at On Top of the World  •  Ocala FL


Links to books, articles, and other materials are the property of their respective copyright holders. 
Links are provided for informational and educational purposes only.

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